Refund Policy

At Rico Aesthetics, we are committed to providing high-quality aesthetics products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

Returns & Refunds

Due to the nature of our products, we can only accept returns under the following conditions:

• Damaged or Faulty Items: If your item arrives damaged or defective, please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund as appropriate.
• Incorrect Items Received: If you receive the wrong item, please notify us within 7 days, and we will ensure the correct product is sent to you.

 

There will be no refunds after services are rendered. We strive to provide a high-quality service. If there are any issues, please reach out and we will aim to fix them at the earliest convenience.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns or offer refunds on:

• Skincare or lip care products that have been opened or used
• Injectable treatments or aftercare products
• Digital products or e-gift cards

Return Process

1. Contact our customer service team at 
2. admin@ricoaesthetics.co.uk
3.  within the required time frame.
4. Provide your order number and photos (if applicable).
5. If approved, we will provide return instructions (if a return is necessary).
6. Refunds will be processed within 5–10 business days after approval.

Cancellations

Orders can only be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

We strive to ensure every customer is happy with their purchase, so if you have any concerns, please don’t hesitate to reach out to us at admin@ricoaesthetics.co.uk